Refund policy

🚫 Return, Refund, and Cancellation Policy

1. Cancellations (No-Cancellation Policy)

All sales are final. Due to the inventory allocation, immediate processing and preparation of live plant material for shipment, we do not accept cancellations once an order has been placed and confirmed. Please review your order carefully before submitting.

2. Returns and Refunds (Damage/Condition Only)

We take great care in packaging and shipping your plants. Due to the perishable nature of our products, we do not accept returns for any reason other than documented damage or poor condition upon arrival.

Refunds will only be issued under the following strict conditions:

Product Condition: The product must have arrived in a significantly damaged or non-viable condition (e.g., severely broken stems, rot, or dehydration beyond recovery).

Time Limit: The customer must report the issue and provide photographic evidence within 48 hours of the documented delivery time (as confirmed by the shipping carrier).

Required Evidence: The customer must send clear photos of the damaged product and the original packaging to [Insert Customer Service Email/Contact Here]. Failure to provide photographic evidence within the 48-hour window voids the claim.

You will have the option to have replacement, store credit,or a refund at our disc

3. Product Guarantee and Limitation of Liability

Our Guarantee: We guarantee that every plant shipped is healthy and viable upon leaving our facility and will arrive in the condition described. This guarantee is covered by the 48-hour damage/condition claim window (Section 2).

Limitations:

No Growth Guarantee: Due to numerous external factors that affect plant health and growth (e.g., soil type, watering, light exposure, temperature, pest management, and climate), we cannot guarantee the future growth, flowering, or long-term survival of the plant once it is in your care.

Shipping Stress: Minor shipping stress (such as a few dropped leaves, discoloration, minor bending, or soil displacement) is common and not considered grounds for a refund or replacement. Plants will typically recover quickly once planted and properly acclimated.

4. Processing a Claim

If your order meets the criteria outlined in Section 2, please follow these steps:

Gather clear photos of the damaged plant(s) and the exterior of the shipping box.

Email the photos along with your Order Number to bloomingpatchesfarm@gmail.com within 48 hours of delivery.

We will review the claim and respond within 5 business days with a resolution.